Frequently asked questions

  • What areas do you cover?

    We work out of all Rome, Naples, Florence, Milan and provide transfer services to anywhere in Italy, contact us.

  • What vehicles do you have?

    The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 3 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Mercedes Benz cars. All cars are less than 4 years old and cleaned daily.

  • Will I be charged if my flight is delayed?

    No, we monitor flight times and arrive when you do.

  • What happens if I miss my flight?

    You should contact as soon as possible the number on the voucher.

  • What terminal driver accompany me for my return?

    The driver will take you to the terminal indicated the by the flight number.

  • How do I find my driver at the airport?

    Our driver will be waiting for you with a sign which will have your name on it at the passenger exit of the Arrivals Area (after Customs).
    For cruise liners, the driver will be waiting at the dock where passengers disembark.

  • Must I share the vehicle with other people?

    No, we offer only private service.

  • How much should I tip the driver?

    Tips are at the discretion of the passenger and according to the service you received.

  • What do I do if someone at the airport proposes to take me into the city?

    You should be aware that there are drivers at Rome, Florence, Naples, Milan airports without authorization or proper insurance, and they may charge you more than you arranged with us when you arrive at your destination.

  • Are your vehicles non smoking?

    Yes. All our vehicles are non smoking and fully air conditioned.